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Informal Complaint Process
If you are not able to resolve the complaint with the utility company, you should contact the Division of Public Utilities' complaint line at (801) 530-6652 or toll-free at 1-800-874-0904 to receive help with finding a solution. The complaints specialist will contact the utility and work with them to attempt to resolve the problem. The customer can then expect to receive a response to the complaint from a utility company representative or the complaints specialist. If the customer is still not satisfied with the Company's response, initiating a formal complaint is the next step.
For more information, or to file a complaint, click here.
